"Report Finds ‘Average Care’ by MHS; DoD Officials Not Satisfied"
In ordering the review, Hagel directed that it cover three areas:
- Whether access to medical care in the MHS meets defined access standards;
- Whether the quality of healthcare in the MHS meets or exceeds defined benchmarks; and
- Whether the MHS has created a culture of safety with effective processes for ensuring safe and reliable care of beneficiaries.
The review, conducted by six external experts, was billed as the first time the MHS has taken an enterprise view of such a broad scope in the three areas.